Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account.
• Booking Information: Travel dates, destination preferences, guest details, and special requests.
• Payment Information: Payment method details processed securely through our payment partners. We do not store your full card details on our servers.
• Communications: Messages you send to our support team or feedback you provide.

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, search queries, and interaction patterns.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, and referring URLs.
• Cookies: We use cookies and similar technologies to enhance your experience. See Section 6 below.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your hotel bookings
• Provide our AI-powered price analysis and rebooking services
• Monitor prices and automatically rebook when rates drop
• Send booking confirmations and travel-related updates
• Improve our platform and develop new features
• Provide customer support and respond to inquiries
• Send promotional communications (with your consent, which you can withdraw at any time)
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Hotel Partners: To fulfill your bookings, we share necessary guest details with hotels.
• Payment Processors: To process payments securely through our trusted payment partners.
• Service Providers: Third-party vendors who assist us in operating our platform (e.g., hosting, analytics, email delivery).
• Legal Requirements: When required by law, court order, or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL)
• Secure storage of personal data
• Regular security assessments
• Access controls and authentication

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you our services. We may also retain information as required by law, for legitimate business purposes, or to resolve disputes.

6. Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our Platform.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for promotional communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@stayoften.com.

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Platform with a revised "Last updated" date. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: